Our client is a world-renowned global luxury group housing some of the most prestigious beauty and cosmetics brands in the market. Combining timeless elegance with modern Beauty Tech innovation, they offer a dynamic, multicultural environment with outstanding global mobility and career advancement opportunities across the enterprise.
Strategic Partnership: Translate digital growth, sales priorities, and store operational realities into concrete, prioritized technology roadmaps.
Digital & Social Commerce: Lead local CRM and digital initiatives around Japan’s LINE ecosystem, unifying e-commerce, loyalty, and store operations into coherent omnichannel customer journeys.
Retail Operations & Tech Governance: Oversee daily service continuity and application support for over 200 POS locations across Japan. Coordinate tech requirements for store openings, pop-ups, and renovations.
Project Delivery: Lead local implementations while managing the Japan rollout of regional and global platform developments, from fit-gap analysis and UAT to go-live and stabilization.
Team & Vendor Leadership: Manage internal specialists and external project managers, while ensuring robust SLA/KPI performance and application service governance across vendor partners.
Experience: 8–12+ years of relevant technology experience, with a background in Retail IT and leadership experience.
Domain Expertise: Solid expertise in Digital/E-commerce, CRM/Clienteling, and the LINE ecosystem, coupled with strong POS, store apps, and omnichannel exposure.
Project & Stakeholder Management: Proven track record of delivering complex cross-functional technology initiatives alongside senior business leadership and matrixed regional/global teams.
Language: Native or fluent Japanese and business-level English required.
Industry Background: Experience in luxury, cosmetics, fashion, or retail consumer goods is highly desirable.
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